Terms of Service

1. Acceptance of Terms

By using UltraPilot you agree to these Terms and to our Privacy Policy (https://ultrapilot.app/privacy). These Terms are an agreement between you (and the business you act for) and ULTRA AGENT LIMITED (Registration No. 0105569026818). If you do not agree, do not use UltraPilot.

2. The Service

UltraPilot is a business inbox and commerce tool: shops connect their LINE Official Account and Facebook Page, answer customers in one inbox, get AI reply suggestions, and manage customers and orders. Features may change as we improve the service.

3. Accounts and Security

You sign in with Ultra ID. Keep your Ultra ID secure and do not share it. Each team member uses their own Ultra ID; the business owner controls who is in the workspace and their role. Tell us at [email protected] if you suspect unauthorized access.

4. Your Responsibilities

You must: be authorized to manage every LINE Official Account and Facebook Page you connect; follow LINE and Meta platform rules and applicable law (including consumer protection and personal data law); tell your customers how you use their data, including that replies may be prepared with AI; delete a customer's data when they validly ask you to (UltraPilot provides a button for this); and not send spam or prohibited content.

5. AI Assistant

UltraPilot's AI drafts reply suggestions from your business knowledge and past answers. By default a person on your team reviews and sends each reply. If you turn on automatic replies (AutoPilot) for a channel, AI will send some replies on your behalf; you can turn it off at any time. You remain responsible for every message sent from your channels, whether written by a person or by AI. AI can make mistakes — check prices, stock and promises before relying on them.

6. Facebook / Meta and LINE

Signing in to UltraPilot never uses Facebook. Connecting a Facebook Page is a separate step in which you grant these permissions: public_profile, pages_show_list, business_management, pages_manage_metadata and pages_messaging — each used only as described in Privacy Policy §5. You agree to the Meta Platform Terms (https://developers.facebook.com/terms/) and LINE's terms for the channels you connect. Messenger replies follow Meta's 24-hour messaging window. You may disconnect a channel at any time on the Connection page; this deletes its tokens and, for Facebook, unsubscribes the Page webhook. Meta or LINE may change or revoke API access at any time, and we are not liable for interruptions they cause.

7. Plans and Payment

UltraPilot is currently offered on a free plan. When paid plans open, the price, billing period, renewal and cancellation terms will be shown before you pay and will apply to that purchase. Free trials and first-time offers are available once per person (per Ultra ID); coming back after deleting an account or business does not renew them. We will give at least 30 days' notice by email before changing the price of a plan you pay for.

8. Service Availability

We work to keep UltraPilot available and fix problems quickly, but the service is provided without a guaranteed uptime. Planned maintenance will be announced in advance when possible. Outages of LINE, Meta or other providers are outside our control.

9. Leaving UltraPilot and Deleting Data

Delete my account (Settings › Profile): removes your UltraPilot access and personal details from the team immediately. A sole owner must first transfer ownership or delete the business.

Delete this business (Settings › Workspace, owner only): immediately disconnects LINE and Facebook, stops automatic replies and removes the team; customers, chats, media and AI knowledge are then deleted. Orders, invoices and payment records are kept for 5 years under Thai tax law with customer personal details removed.

Delete a customer's data (customer page, owner or admin): use it when a customer asks you to delete their data.

Before any deletion we seal a private legal-hold copy of identifying information, used only for lawful requests and legal claims, kept for the legal limitation period (2 years, or 5 years for tax records) and then deleted — see Privacy Policy §7. Your Ultra ID and other ULTRA AGENT apps are not affected. Deletion cannot be undone; if you return you start fresh, and free trials or first-time offers are not given again.

We may suspend or close an account or business that breaks these Terms or the law, after notice where the law allows.

10. Intellectual Property and Your Data

UltraPilot's software and design belong to ULTRA AGENT LIMITED. Your business data and customer conversations belong to you; you give us permission to process them only to provide the service to you.

11. Limitation of Liability

To the extent the law allows, our total liability for any claim about UltraPilot is limited to the amount you paid us for the service in the 12 months before the claim. We are not liable for indirect or consequential losses, lost profits, or problems caused by third-party platforms, force majeure, or your breach of these Terms.

12. Governing Law

These Terms are governed by the laws of Thailand. We will first try to resolve any dispute through good-faith discussion; unresolved disputes go to the courts of Bangkok, Thailand.

13. Changes and Contact

We will post changes on this page with a new date and email account holders about material changes. Questions: [email protected] · Privacy and deletion: [email protected] | Phone: 02-507-1724 (+66 2 507 1724) | Postal: ULTRA AGENT LIMITED, 316/97 Soi Wongsawang 11, Wongsawang, Bang Sue, Bangkok 10800, Thailand | Tax ID: 0105569026818