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Connect WhatsApp Business

Coming soon

🟢 WhatsApp Business API in your UltraPilot inbox. AI replies, order creation, multi-language template messages, tracking back to chat — for sellers serving SE Asia, LATAM, and global markets.

Before you start

  • A WhatsApp Business Account (different from the free WhatsApp Business app — this is the API tier)
  • A phone number not registered with personal WhatsApp
  • Meta Business Verification (UltraPilot will guide you through this)
  • A UltraPilot account

Setup steps

  1. Verify your business with Meta

    WhatsApp Business API requires Meta Business Verification — submit your business documents (DBD certificate for Thai LTDs, equivalent for other countries). UltraPilot handles the technical integration on top.

    • Typical verification time: 3-10 business days
    • Once verified you can register phone numbers under your Business Manager

  2. Register your WhatsApp phone number

    In Meta Business Manager → WhatsApp Accounts, register the phone number you want to use. UltraPilot will configure a webhook to receive messages.

  3. Submit message templates

    WhatsApp requires pre-approved message templates for messages sent outside the 24-hour customer window (e.g. shipping notifications). UltraPilot ships with a default set you can customize.

  4. Connect in UltraPilot

    Open UltraPilot → Channels → Add Channel → WhatsApp. Authorize via Meta Business Login. Pick which phone numbers to bring into UltraPilot.

Common gotchas

  • WhatsApp Business API requires Tech Provider verification at scale — UltraPilot is in the process. Until verified, only small-volume access is available.
  • Conversation pricing applies (Meta charges per business-initiated conversation). UltraPilot surfaces this cost transparently in your monthly bill.
  • Customer-initiated chats are free for 24 hours after the customer's last message — outside that window requires template messages.

Once connected, you get

  • WhatsApp chats appear in the same inbox as other channels
  • AI replies in the customer's language (auto-detected)
  • Order workflow + slip verify + tracking — same as other channels
  • Pre-approved templates for shipping updates outside the 24h window
  • Multi-phone-number support (one tenant can have multiple WA numbers)
See pricing & join waitlist