Features

From first chat to doorstep — one dashboard

AI Copilot at every step of the journey. You stay in control, customers stay happy.

Chat ingest

Receive messages from Messenger, Instagram, LINE, WhatsApp, and TikTok — all in one inbox.

Connect Facebook Messenger, Instagram DM, LINE Official Account, WhatsApp Business, TikTok Shop in one click each.
Threaded conversations grouped per customer across channels — never miss a follow-up.
Live new-message indicator + read receipts when the platform supports them.

AI proposes 3 replies for every customer message. You pick the best in one tap.

AI proposes 3 reply options for every customer message, based on your product catalog + brand voice + past replies.
Confidence score per suggestion — auto-pilot mode lets high-confidence replies send automatically (your choice).
Edit before send if you prefer — UltraPilot learns from every edit to suggest better next time.

AI parses the chat, builds the order, captures address — confirm and save.

AI parses the chat: detects product name, quantity, price negotiation, shipping address — pre-fills a draft order.
One-tap confirm to save the order; customer info auto-linked from the chat profile.
Multi-currency, multi-variant, multi-line orders supported from day one.

Customer uploads a bank-transfer slip — AI reads it and matches the order automatically.

Customer uploads a bank-transfer slip — AI OCR reads bank name, amount, reference, and timestamp.
Auto-match against the open order's expected amount; flag mismatches for your review.
Catch common fake-slip patterns (mismatched dates, edited amounts) so you don't ship to a non-paying customer.

AI generates the perfect address label + packing slip in your courier's format.

Print a properly formatted address label + packing slip from the order page in one click.
Templates per courier (Kerry, Flash, J&T, ThaiPost, DHL, FedEx) — paper sizes A4 / A5 / sticker 100×150.
Re-print history kept per order — no more lost labels.

Barcode-scan checklist confirms every item is in the box — no missing products.

Barcode-scan checklist confirms every item from the order is in the box.
Pack session log: who packed, when, how long — accountability across staff.
Photo proof of packed parcel attached to the order, for dispute resolution later.

One-click handoff to Kerry, Flash, J&T, ThaiPost, DHL, FedEx, and more.

One-click courier API handoff for Kerry, Flash, J&T, ThaiPost, Ninja Van, plus DHL/FedEx for international.
Bring your own courier credentials — UltraPilot never holds your shipping account hostage.
Real-time pickup status synced back to the order.

Tracking number auto-sends to the customer through the same chat channel they messaged on.

Tracking number auto-sent through the SAME chat channel the customer first messaged on (FB → FB, LINE → LINE, …).
Templated message in the customer's language, with one-tap link to courier tracking page.
Optional scheduled follow-ups (in transit / delivered) — keep customers in the loop without lifting a finger.

Every interaction tagged to the customer. Next time they message, you see the full history.

Every chat, order, slip, package, and tracking event tagged to the customer profile.
Auto-tags: first-time / repeat / VIP / inactive — segmentation for marketing without manual work.
Next time they message, your agent sees full history in seconds — personal service at scale.

Join the waitlist — early users get 30% off the first year and direct line to support.